The appointment of a service provider for development and support of a biometric case management system (BCMS) for inspectorate and to procure handheld devices with built-in biometric readers for the period of thirty-six (36) months on an as-and-when-required basis of which after care services for support and maintenance will be provided for the same 36-months period, with a possible extension of a further two (2) years, through SITA RFB1183